a6win Privacy Policy

a6win ("we", "us", "our" or the "Operator") is committed to protecting the privacy and personal data of all users of the a6win platform, accessible at https://a6win.cam (the "Platform"). This Privacy Policy (the "Policy") describes how we collect, process, store, share and protect personal data in connection with your use of the Platform.

This Policy applies to all registered users and visitors to the Platform, regardless of their location. It covers data collected through the website, any associated mobile-optimised interfaces, customer support channels and any other means by which you interact with a6win. This Policy should be read together with our Terms & Conditions and any supplementary notices presented at the point of data collection.

By accessing or using the Platform — including browsing without an account, registering, depositing, placing wagers or contacting support — you acknowledge that you have read and understood this Policy and consent to the processing described herein to the extent that consent is the applicable legal basis.

The following definitions apply throughout this Privacy Policy:

The Data Controller responsible for your personal data is the Operator of the a6win platform. The Operator acts as Data Controller in respect of all personal data collected through the Platform, and assumes responsibility for ensuring that data is processed in accordance with applicable data protection obligations and this Policy.

Where the Operator engages third-party service providers — such as payment processors, identity verification providers, game studios or analytics platforms — those providers act as Data Processors under contractual arrangements that obligate them to maintain appropriate standards of data security and confidentiality.

We collect personal data in the following categories, depending on how you interact with the Platform:

4.1 Registration & Account Data

• Full legal name, date of birth and gender;
• Email address and telephone number;
• Residential address (including city, province and postal code — relevant for users across Pakistan, including those in Karachi, Lahore, Islamabad and other cities);
• Username and encrypted account credentials.

4.2 Identity Verification (KYC) Data

• Government-issued identity documents (e.g., CNIC, passport, driving licence);
• Proof of address documentation;
• Photographic verification data, including selfies or liveness checks where required by the verification provider.

4.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates and methods;
• Payment method identifiers (e.g., partial account numbers, wallet references) — we do not store full card or banking credentials;
• Transaction history, bet records and account balance movements;
• References to payment methods used in the Pakistani market — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual identifiers only. These providers do not share data with a6win and are not affiliated with gambling operations.

4.4 Technical & Usage Data

• IP address, device type, operating system and browser version;
• Session duration, pages visited, features used and click patterns;
• Log files, error reports and Platform performance data;
• Geolocation data at the city or country level, derived from IP address.

4.5 Communications Data

• Content of messages submitted to customer support;
• Records of live chat sessions, email correspondence and support tickets;
• Feedback and survey responses where provided voluntarily.

4.6 Responsible Gambling Data

• Self-imposed limits (deposit, loss, time) set through your account;
• Self-exclusion requests and the associated processing history;
• Records of responsible gambling tool usage for compliance and player protection purposes.

We process your personal data on the following legal bases, as applicable:

The personal data we collect is used for the following purposes:

• Account Management: Creating, maintaining and securing your a6win account, including processing login events, password changes and two-factor authentication;
• Transaction Processing: Facilitating deposits, withdrawals and the settlement of bets and casino games in PKR or other supported currencies;
• KYC & Compliance: Verifying your identity in accordance with anti-money laundering obligations and the Operator's regulatory requirements;
• Customer Support: Responding to enquiries, resolving disputes and managing support tickets;
• Platform Improvement: Analysing usage patterns, identifying technical issues and improving the performance and usability of the Platform across devices;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, bonus abuse, multi-accounting and other prohibited conduct;
• Responsible Gambling: Monitoring gambling behaviour where necessary to operate responsible gambling tools, process limit-setting requests and act on self-exclusion elections;
• Marketing Communications: Sending you promotional offers, bonus notifications and relevant Platform updates where you have opted in to receive such communications. You may opt out at any time;
• Legal Compliance: Meeting obligations under applicable law, responding to lawful requests from authorities and maintaining records as required.

a6win does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share personal data only in the circumstances described below:

• Payment Processors: We share transaction-relevant data with payment service providers to process deposits and withdrawals. These providers are bound by their own data protection obligations and do not receive data beyond what is required for the transaction.
• Identity Verification Providers: KYC data — including identity documents and photographic verification — is shared with accredited identity verification partners to fulfil our compliance obligations.
• Game Studios & Technology Partners: Limited technical data (such as session identifiers and bet records) may be shared with game providers to deliver casino and sports betting services.
• Analytics Providers: Aggregated and pseudonymised usage data may be shared with analytics platforms to help us understand Platform performance. No personally identifiable information is shared in this context.
• Regulatory & Legal Authorities: We may disclose personal data in response to valid legal requests from law enforcement agencies, courts or regulatory bodies, where we are required or permitted to do so by applicable law.
• Business Transfers: In the event of a merger, acquisition or sale of the Operator's business, personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

Given the global nature of the Platform's infrastructure, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, the Operator ensures that appropriate safeguards are in place in accordance with applicable data protection frameworks. These safeguards may include:

• Transfers to countries recognised as providing an adequate level of data protection;
• Use of standard contractual clauses or equivalent data transfer mechanisms approved by the relevant regulatory authority;
• Binding processor agreements that obligate recipients to apply data protection standards consistent with this Policy.

By using the Platform, you acknowledge and consent to the transfer of your personal data to other countries, including countries that may not provide the same level of data protection as your home jurisdiction.

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

a6win uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function. These enable session management, login state and security features. They cannot be disabled without preventing core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience.
• Analytics Cookies: Used to collect aggregated information about how users interact with the Platform — pages visited, time spent and navigation patterns. This information helps us improve the Platform. Analytics data is pseudonymised wherever possible.
• Marketing Cookies: Used to deliver relevant promotional content to registered users who have opted in to receive marketing communications. These cookies track whether a promotion has been shown to you previously.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair Platform functionality. For more granular cookie management, consult your browser's documentation.

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the Platform is encrypted using industry-standard TLS/SSL protocols (HTTPS).
• Encryption at Rest: Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised personnel only, governed by role-based access controls and enforced with strong authentication requirements.
• Account Security Features: Two-factor authentication, login notifications and session timeout controls are available to users to protect their accounts.
• Incident Response: The Operator maintains procedures for identifying, containing and reporting data security incidents in a timely manner.
• Third-Party Due Diligence: Service providers who process personal data on our behalf are subject to contractual security requirements and periodic assessment.

No security system is impenetrable. While we take reasonable and appropriate steps to protect your data, we cannot guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials.

Depending on the data protection laws applicable to your situation, you may have the following rights in relation to your personal data held by a6win:

To exercise any of the above rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within the timeframe required by applicable law — typically within one calendar month. We may request identity verification before processing your request to protect against unauthorised access to your data.

The exercise of some rights may be limited where we are required by law to retain data — for example, KYC and transaction records held under AML obligations cannot be erased on request during the mandatory retention period.

The a6win Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. If you are a parent or guardian and believe that a minor has provided personal data to us, please contact [email protected] immediately.

Upon receiving a credible report that personal data belonging to a minor has been collected, we will take prompt steps to verify and, where confirmed, securely delete that data and close any associated account.

We reserve the right to amend this Privacy Policy at any time to reflect changes in applicable law, our processing practices or the Platform's features. Material changes will be communicated to registered users via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with a material change, you should cease using the Platform and may request account closure.

For all privacy-related questions, data subject requests, complaints or concerns regarding the handling of your personal data, please contact the a6win data team using the contact information below:

For matters relating to your account terms and platform usage rules, please refer to our Terms & Conditions. For responsible gambling tools and support, visit our Responsible Gambling page.